Data Protection & privacy policy

Access to the Website and use of its content takes place within the framework of the terms of use described below. Browsing the website constitutes unconditional acceptance by the internet user of the following provisions.

1. Data Protection

1.1 Data Protection Act

K Travel SA (hereinafter “K Travel”) is subject to the Federal Data Protection Act, which requires us to keep your data safe, and ensures total confidentiality. Your data is saved in Switzerland and no government can have access to personal information without the approval of a judge.

1.2 Data Collection

Your personal data may be collected in various ways, including when:

  • You subscribe to the mailing list for the newsletter;
  • You send us an electronic message via the Live Chat;
  • You fill out a contact form;
  • You browse the website and look at products or services;
  • You share a page through social media.

We collect and process your name, address, email address, phone number, IP address, connection data and navigation data. Some data is collected automatically as a result of your actions on the website.

The requested information is mandatory because it is essential to the correct processing of your requests or the customization of the services that are offered to you.

1.3 Finalités de la collecte de vos données personnelles

Via its website, K Travel only collects personally identifiable information that is strictly necessary for the following purposes:

  • Managing your requests for information;
  • Following up and monitoring customer relations;
  • Managing your newsletter subscription ;
  • Compiling commercial statistics ;
  • Getting to know you better and improving the services offered to you;
  • Managing your requests to exercise your rights of access, rectification and opposition.
  • By submitting your personal data on our website, you can be informed of offers from K Travel in the form of newsletters, emails or by any other means of communication.

1.4 Data Retention 

The data will be kept for the time required for the purposes for which it was collected.

1.5 Sharing Data to Third Parties

Your personal data collected by K Travel may be passed on to subcontractors and suppliers of K Travel, located in and outside the European Union, to which K Travel has recourse in the context of managing your account, processing your orders and delivering the services offered via the website.

We may disclose information only where it is deemed appropriate to comply with the law, enforce the rules of our site or protect our rights, property or safety.

Non-Personally Identifiable Information may be provided to other parties for marketing, advertising, or other uses.

2. Cookies

When visiting our website, certain information relating to navigation on your computer terminal may be stored in files called “Cookies” installed on your device, subject to the choices you have expressed regarding Cookies, which you can change anytime.

Cookies that we, as well as third-party providers such as Google, issue are used for the purposes described below, during the validity period of the relevant Cookie, subject to your choices that result from the settings of your browser software used during your visit to the site, which you can change any time:

  • Compiling data on the website’s traffic;
  • User interaction;
  • Help us understand user preferences to improve the experience on the website.

2.1 Different types of Cookies

2.1.1 Strictly necessary Cookies

These cookies allow the user to use the main features of the website:

Cookie NameFunctionalityRetention Duration
wordpress_test_cookieWordPress test cookiesession
__lc.visitor_idunique visitor’s ID32 months
__livechat_lastvisitchecks visitor’s last visit3 years
lc_window_statechecks the chat window state (minimized/maximized)session
__livechatremembers the info of the visitor entering your website3 years
message_textif you are writing a message and you refresh the page, this text will be remembered.session
common_iwcs_0synchronises the communication between opened chat tabssession
main_window_timestampsynchronises the communication between opened chat tabssession
main_window_timestamp_0synchronises the communication between opened chat tabssession
notification[new_messages]informs about the pending messagessession
recent_windowinforms about the last page that the visitor was onsession
3rdpartychecks if the browser’s settings will allow to work on not yet visited pagessession
notification[predicted_agent]assign the visitor to the specific agentsession
autoinvite_callbackchecks if a visitor gets the invitationsession

2.1.2 Analytical Cookies

These Cookies allow K Travel to establish statistics, as well as volumes of attendance and use of various elements of the site to improve interested and ergonomics of its services.

Cookie NameFunctionalityRetention Duration
_gaUsed to distinguish users.2 years
_gidUsed to distinguish users.24 hours
_gatUsed to throttle request rate.1 minute
AMP_TOKENContains a token that can be used to retrieve a Client ID from AMP Client ID service. Other possible values indicate opt-out, inflight request or an error retrieving a Client ID from AMP Client ID service.30 seconds to 1 year
_gac_<property-id>Contains campaign related information for the user. If you have linked your Google Analytics and AdWords accounts, AdWords website conversion tags will read this cookie unless you opt-out90 days
__utmaA persistent cookie – remains on a computer, unless it expires or the cookie cache is cleared. It tracks visitors. Metrics associated with the Google __utma cookie include: first visit (unique visit), last visit (returning visit). This also includes Days and Visits to purchase calculations which afford ecommerce websites with data intelligence around purchasing sales funnels.2 years
__utmb & __utmcThese cookies work in tandem to calculate visit length.30 minutes
__utmzmonitors the HTTP Referrer and notes where a visitor arrived from, with the referrer siloed into type (Search engine (organic or cpc), direct, social and unaccounted).6 months
__utmvIt is used for segmentation, data experimentation and  the __utmv works hand in hand with the   __utmz cookie to improve cookie targeting capabilities.“forever”

2.1.3 Functional Cookies

These cookies allow K Travel the following:

  • To adapt the presentation of the website to the display preferences of your terminal (language used, display resolution, operating system used, etc.), if necessary according to the location data transmitted by your device with your prior agreement of your personal data.
Cookie NameFunctionalityRetention Duration
pll_languageThis is to remember the last language visited1 year

2.2 Advertising Targeting

The site may contain Cookies issued by third parties (communication agency, audience measurement company, targeted advertising provider, etc.) and allow them, during the period of validity of these cookies, to:

– Collect navigation information about the terminals consulting our site;

– Determine the advertising contents likely to correspond to the centres of interest deduced from the previous browsing of the terminal concerned.

The issuance of these Cookies and the collection of these data do not allow our partners to identify you personally. Your surname, first name, username, postal address, and e-mail address are in no way communicated to third parties without your prior and explicit consent.

2.3 Your choices concerning Cookies

Several options are available to you for managing Cookies. You can choose, at any time, to express and modify your wishes regarding Cookies, through the means described below:

2.3.1 Your choices offered by your browser

You can set up a browser so that Cookies are stored on your device or, on the contrary, rejected, either systematically or depending on their issuer. You can also set your browser so that you will be offered the choice to either accept or reject Cookies each time a Cookie is liable to be stored on your device.

(a) Accepting Cookies

If you have accepted the registration of Cookies in your device, the Cookies embedded in the pages and contents you have viewed may be stored temporarily in a dedicated area of your device. They will be readable only by their issuer.

(b) Refusing Cookies

If you refuse to accept Cookies in your device, or if you delete those registered in your device, you will no longer be able to benefit from a number of features, which are necessary to navigate some areas of our website.

If you refuse the registration of cookies in your terminal, or if you delete those registered there, you will not be able to benefit from a certain number of functionalities which are nonetheless necessary to navigate certain spaces of our site.

3. Privacy

3.1 Your data

To be able to establish the contract correctly, K Travel needs various data from you and the accompanying passengers (such as first and last name, date of birth, address, telephone number, etc.).

3.2 Transmission of information to service providers and authorities
If necessary for the establishment of the contract, we will transmit your data to the service providers. The latter may be located abroad, where data protection does not necessarily meet Swiss standards.

On the basis of legal requirements or official provisions, we may be required, both ourselves and the service providers, to transmit your personal data to (foreign) authorities. This includes, but is not limited to, air travel to the United States (Advance Passenger Information System (APIS) or TSA Secure Flight Program) or vacation rental companies and hoteliers.

3.3 Particularly sensitive personal data

Depending on the services booked, we may have to collect sensitive personal data. Special wishes in terms of meals can, for example, make it possible to guess the customer’s religious affiliation. In general, data of this type are communicated to the service providers for the correct execution of the contract or, where appropriate, to the public authorities if legal requirements or official provisions so require. By providing us with this information, you expressly authorize us to use it in accordance with these provisions.

2.4 Information about our services/programs
We will inform you in the future about our programs, news and travel packages. You have the possibility of opting-out at any time by postal mail at K Travel SA, Rue de Lausanne 69, 1202 Geneva or sending an email to

2.5 Enforcement of rights
We reserve the right to share your data to authorities and to third parties if defending our legitimate interests so justifies. The same applies to suspicion of a crime.

4. Privacy and Data Protection Questions

If you have any questions or concerns about your privacy and data protection, right to access the data we store and process, or would like to unsubscribe from our news service, please contact us by postal mail at K Travel SA, Rue de Lausanne 69, 1202 Geneva or send an email to 

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